The terms of our “Book with Confidence Policy” are as straightforward as we can make them. Our policy was created to best serve the changing needs of our valued clients. The policy includes the following terms:
Flexible dates:
Clients can change the date of their tour anytime up to 48 hours prior to departure to any future date, with no charge. This includes transport-only bookings.
Flexible private groups:
The names of all participants on a booking can be changed at any time prior to departure.
48 Hour, no-fuss changes:
All of our trips can be fully cancelled or changed up to 48 hours before the departure date. We offer a full refund or free date change right up to two days before you travel.
Payment Terms
We take full payment at the time of booking your trip, however, as stated above, this is fully refundable up to 48 hours before you travel.
Cancellation & Postponement
Our Cancellation Policy is relevant only to services booked directly through our company and does not include transatlantic flights.
Covid-19 Protocol
We have been awarded the Irish Government-endorsed Covid-19 Safety Charter, which demonstrates we can operate safely for clients and staff. We hope you receive further reassurance by knowing that clients who were due to travel to Ireland with us in 2020/2021 but were unable to do so, were facilitated to postpone and rebook their tour within the next two years without incurring any additional redesign or re-booking charge.